Customer Service Highlight Reel
In addition to our affordable healthcare and dental benefits, Sun Health and Dental stands out among competing medical plans because of our state-of-the-art Customer Care Team.
What does this mean for you as a member?
Well this means that you have access to a Customer Care Team that is ready to assist you along every step of your healthcare journey.
One of the major setbacks with major insurance companies is the lack of support for customers. Most people are familiar with the experience of calling an insurance customer service line only to be greeted by automated systems and long hold times. These long hold times usually end with unsatisfied customers with none of their questions answered. Sun Health and Dental has remedied this major issue, and here is how:
Sun Health and Dental has optimized the customer experience by putting together a team of experienced, and reliable Customer Care Agents that help our members with all aspects of their healthcare needs.
To learn more, keep reading:
Here is a step by step guide on how our Customer Care Team can best help you!
- Members can call our Customer Service line at: (888) 577-8670.
- After selecting a language for your call, members will be greeted by one of our many Customer Care Agents.
- Next, members can briefly explain to their Customer Care Agent what they need help with. Questions like, "I got prescribed a medication, how can I save on my prescription?" or "Where is the closest primary care doctor to me?" are just a few examples of how your Care Agent can assist you.
- Our services don't there. In the event that you are seeking a physician, your Customer Care Agent will set up an appointment for you at the closest, and most affordable provider, at a time that works best for you.
- If your doctor orders labs or diagnostic testing, your Care Agent will schedule these procedures for you as well, always offering transparent pricing, and doing their best to find you the most affordable prices.
- When a doctor prescribes medications, our team is at the ready to provide you with your prescription at the lowest cost. We even offer delivery at $0.00 for members in participating locations.